Terms & Policies — Growix Global

1. Introduction
Welcome to Growix Global. By accessing or using our website, communication channels, or service platforms, you agree to abide by the following Terms and Policies. If you do not agree to any part of these terms, you should discontinue the use of our services. Growix Global (“we”, “our”, or “the Company”) provides business process outsourcing (BPO) and support services to both domestic and international clients. These terms govern the use of our services, ensuring a secure, ethical, and transparent operating environment for our clients and our organization.

2. Terms of Service
Clients must use our services responsibly and in compliance with all applicable laws, industry standards, and ethical business practices. Any misuse of our services, including attempts to harm our systems, reputation, or operational continuity, is strictly prohibited. Clients are required to provide accurate and complete information related to their projects, ensure that all data shared with Growix Global is lawful, maintain confidentiality of any login credentials provided to them, and make timely payments as outlined in their contractual agreement. Growix Global reserves the right to modify, suspend, or discontinue services when necessary for operational, business, or security reasons. Additionally, we may reject or terminate services in cases where misuse, breach of agreement, or unethical behavior is identified. The Company may update these terms at any time as part of ongoing improvement and compliance.

3. Privacy Policy
Growix Global may collect basic contact information such as names, emails, and phone numbers, along with relevant business details, project documents, and communications needed to deliver services efficiently. We may also collect website usage data for security, analytics, and service enhancement. We do not collect sensitive personal information unless it is required for a specific service and explicitly agreed upon by the client. The information we gather is used solely to provide BPO and operational support, maintain communication, improve service quality, enhance security, and ensure compliance with regulatory obligations. We do not sell client data and only share information when legally required, necessary for completing a service through verified partners, or explicitly agreed upon under contract. Growix Global maintains strict data protection protocols, including secure storage, restricted access, employee NDAs, encrypted communication channels where applicable, and regular training programs to ensure compliance with data handling best practices.

4. Confidentiality Policy
All client data, communication, and documents shared with Growix Global are treated as confidential. Our employees, contractors, and associated personnel are bound by strict confidentiality agreements to ensure that client information is used only for the purpose of delivering contracted services. We implement comprehensive measures to protect data against unauthorized access, disclosure, loss, or misuse, and consistently uphold the confidentiality standards expected within the BPO industry.

5. Payment & Billing Policy
Invoices for services are issued according to the agreed project structure or the designated monthly billing cycle. Clients must ensure timely payment as outlined in their contractual agreement. Late or pending payments may result in temporary suspension of services until dues are cleared. Due to the nature of BPO operations, refunds are generally not offered once work has begun, unless otherwise specified in the formal contract.

6. Limitation of Liability
Growix Global is not liable for losses or damages arising from incorrect or incomplete information provided by the client, external system failures, internet disruptions, third-party service interruptions, or business decisions made based on client-provided data. Our liability is limited to the fullest extent permitted by law and in accordance with the terms defined in the service agreement.

7. Acceptable Use Policy
Clients and users of our services must not engage in fraudulent, illegal, or unethical activities. They are prohibited from uploading harmful or unauthorized content, attempting to compromise systems or data, or misusing our services in any manner. Any violation of this policy may lead to immediate termination of services.

8. Intellectual Property
All content featured on the Growix Global website—including text, graphics, logos, branding assets, and proprietary materials—is the intellectual property of Growix Global. This content may not be copied, reproduced, distributed, or used without prior written permission from the Company.

9. Termination Policy
Growix Global reserves the right to suspend or terminate services if clients fail to comply with the terms, engage in harmful or illegal activities, or maintain overdue payments. Clients may choose to terminate their services by following the notice period and procedures specified in their contractual agreement.

10. Changes to Terms
We may update or revise our Terms and Policies at any time to reflect operational updates, legal requirements, or service improvements. Any changes will be posted on this page with an updated revision date. Continued use of our services indicates acceptance of the modified terms.

11. Contact Information
For questions, concerns, or clarifications regarding our Terms and Policies, clients may contact us through our official communication channels at:
📧 [support@growixglobal.com]

Data Security Policy — Growix Global

At Growix Global, we are committed to maintaining the highest standards of data protection and information security for all clients, partners, and stakeholders. As a business process outsourcing (BPO) provider, we recognize the critical importance of safeguarding every piece of data entrusted to us, including operational documents, client information, project files, and communication records. This Data Security Policy outlines the measures we take to ensure confidentiality, integrity, and availability of information within our systems.

Growix Global implements strong administrative, technical, and physical safeguards to prevent unauthorized access, data breaches, or misuse of client information. All data stored within our network is maintained in secure environments protected by access controls, encryption technologies, and continuous monitoring procedures. Our systems undergo routine security checks, and we use industry-standard security solutions to detect and prevent threats such as malware, intrusion attempts, and other vulnerabilities. Employees are granted access only to the information necessary for their responsibilities, and all team members are bound by confidentiality agreements and strict compliance guidelines.

We ensure that all communication and data exchanges between clients and our company are handled securely. Where applicable, encrypted channels are used for data transfer, and sensitive information is protected through controlled access and layered security protocols. Our team follows clear operational procedures that include secure data handling, safe storage practices, and proper disposal methods for both digital and physical records. We also conduct regular training sessions to strengthen employee awareness of data protection, cybersecurity risks, and regulatory obligations.

Growix Global fully complies with applicable data protection regulations and international best practices. Client information is never sold, misused, or shared with unauthorized third parties. Data may only be disclosed when legally required, contractually agreed upon, or necessary for project execution through verified partners under strict confidentiality terms. In the event of any potential security incident, Growix Global follows a structured incident-response protocol to assess, contain, and resolve the issue promptly while communicating transparently with affected clients as required.

We continuously evaluate and update our security measures to keep pace with evolving technology, industry standards, and emerging cyber risks. By implementing this policy, Growix Global reaffirms its commitment to delivering secure, reliable, and trustworthy outsourcing services while ensuring the complete protection of client data at every stage of the service lifecycle.

Employee Data Handling Policy — Growix Global

At Growix Global, the responsible and secure handling of data is a fundamental requirement for all employees. As a business process outsourcing (BPO) company, we manage sensitive client information daily, and maintaining strict data protection practices is essential to uphold trust, comply with legal requirements, and ensure operational integrity. This Employee Data Handling Policy outlines the expectations, procedures, and responsibilities that every employee must follow when accessing, processing, storing, or transmitting client data, internal data, and confidential business information.

All employees are required to use company-approved systems, tools, and communication channels when handling data. Access to information is granted strictly on a need-to-know basis, and employees may only use data relevant to their assigned tasks. Unauthorized access, sharing, alteration, or duplication of data is prohibited under all circumstances. Employees must protect their login credentials, avoid sharing passwords, and ensure that devices are secured at all times. Company-owned systems, including computers, communication software, and storage platforms, must not be used for personal activities or any non-business purposes.

Employees are expected to follow data handling procedures designed to protect confidentiality and prevent unauthorized disclosure. This includes keeping workstations locked when unattended, ensuring sensitive documents are not left exposed, using secure methods for file transfers, and reporting suspected security weaknesses immediately. Any physical documents containing confidential information must be stored in designated secure locations and disposed of using approved destruction methods. Digital files must be handled in alignment with encryption, access control, and storage guidelines established by Growix Global’s security protocols.

The company conducts routine training sessions to keep employees informed about cybersecurity best practices, confidentiality requirements, and regulatory obligations such as data protection laws. All employees must participate in these programs and maintain awareness of risks, including phishing attempts, malware threats, and social engineering techniques. Any data breach, accidental disclosure, or suspicious activity must be reported immediately to the designated supervisor or security team, enabling prompt action and risk mitigation.

Growix Global strictly prohibits the transmission, copying, or discussion of client information outside authorized work environments or with unauthorized individuals. Client data may never be stored on personal devices, shared through unapproved applications, or posted on external platforms. Employees found violating data handling standards may face disciplinary action, including termination, legal liability, or other corrective measures as required by company policy and applicable law.

By following this policy, every employee contributes to a secure working environment and helps ensure that Growix Global remains a trusted partner for clients worldwide. Through consistent adherence to data protection practices, we uphold the integrity, confidentiality, and reliability that define our commitment to excellence in the BPO industry.

Service-Level Agreement (SLA) — Growix Global

At Growix Global, we are committed to delivering reliable, high-quality business process outsourcing (BPO) services that meet the performance expectations of our clients. This Service-Level Agreement (SLA) outlines the general service standards, response times, support commitments, and quality benchmarks we strive to uphold across all client engagements. The purpose of this SLA is to ensure transparency, consistency, and mutual understanding regarding the level of service clients can expect from our team.

1. Service Quality and Performance
Growix Global is dedicated to delivering services in accordance with industry best practices and agreed-upon project requirements. We ensure that our teams follow standardized processes, maintain operational accuracy, and complete tasks within the timelines defined in the project scope. Our commitment includes maintaining accuracy, efficiency, and consistent service output, ensuring that each project meets or exceeds the agreed performance metrics.

2. Availability and Support
Our support team is available during the operational hours defined in the client agreement. During these hours, we provide prompt assistance for inquiries, technical support, and project-related concerns. Response times may vary depending on the nature of the issue, but Growix Global aims to acknowledge all client communications within a reasonable time frame and to resolve issues as efficiently as possible.

3. Communication and Reporting
We prioritize clear and consistent communication throughout every project. Clients receive regular updates, progress reports, and performance summaries based on the reporting schedule outlined in their contract. Any operational challenges, delays, or required clarifications are communicated proactively to ensure that projects run smoothly and that client expectations are aligned with service delivery timelines.

4. Data Security and Confidentiality
Growix Global upholds strict data protection standards and ensures that all client information is handled securely and in accordance with our Data Security Policy and Confidentiality Agreements. We implement strong safeguards, secure communication channels, controlled access, and compliance-based procedures to protect confidential information. All employees are trained regularly on data handling, privacy requirements, and cybersecurity best practices.

5. Issue Resolution and Escalation
In the event of any service disruption, performance concern, or unexpected issue, Growix Global follows a structured escalation and resolution process. Our team works to identify the cause, correct the problem, and restore service functionality as quickly as possible. For matters requiring higher-level intervention, escalation channels are clearly defined so that critical issues are addressed with priority.

6. Service Modifications and Upgrades
Growix Global may periodically introduce improvements, updates, or modifications to enhance service quality, security, or operational efficiency. Any changes that may affect the scope of a client's project will be communicated in advance. We work collaboratively with clients to ensure that adjustments align with their requirements and ongoing business needs.

7. Client Responsibilities
To ensure seamless service delivery, clients are expected to provide accurate project information, timely responses, necessary access credentials, and any documents required for operational execution. Clear and timely communication from the client side supports more efficient workflow management and enables us to meet defined service expectations.

8. Limitation of SLA
This SLA provides a general overview of service expectations and does not replace any detailed service agreement or contract. Specific SLAs may vary depending on the nature, size, and requirements of each project. Customized performance indicators and service levels can be established based on client needs and will be outlined in the official client–company agreement.

9. Commitment to Excellence
Growix Global remains committed to delivering dependable, high-performance outsourcing services that support our clients’ operational goals. By maintaining transparency, accountability, and adherence to professional standards, we strive to build strong, long-term partnerships based on trust and service excellence.

Recruitment Fraud Warning Notice — Growix Global

Growix Global is committed to maintaining a transparent, ethical, and secure recruitment process. As part of this commitment, we want to alert all prospective candidates to the possibility of recruitment fraud. Fraudulent individuals or organizations may attempt to misuse the name, branding, or identity of Growix Global to offer false job opportunities, request payments, or collect personal information. This notice outlines important information to help candidates identify and avoid such scams.

1. Official Communication Channels
All legitimate recruitment communication from Growix Global will only be sent from our verified email address: hire.support@growixglobal.com. We do not use personal email accounts, informal messaging platforms, social media DMs, or third-party agencies for hiring unless explicitly stated on our official website. Any communication claiming to represent Growix Global from an unverified address or phone number should be considered suspicious.

2. No Fees or Payments Required
Growix Global does not charge any application, interview, training, onboarding, or placement fees at any stage of the recruitment process. If an individual or group requests money, deposits, or financial information in exchange for a job offer, please treat it as fraudulent communication. We strongly advise candidates not to share personal bank details, identification documents, or payments with such parties.

3. Verification of Job Offers
All genuine job offers from Growix Global are issued only after a formal interview process conducted by our authorized HR team. Applicants may verify the authenticity of any job-related communication by contacting us directly at our official email address. Any offer letter, appointment confirmation, or recruitment request received outside our official process should be treated with caution.

4. Protecting Your Personal Information
Candidates are advised to share personal details only after confirming the legitimacy of the recruitment process. Be cautious of unsolicited messages requesting sensitive information such as ID proofs, banking details, or personal documents. Growix Global follows strict data protection standards and will never request confidential information outside secure and official channels.

5. Reporting Fraudulent Activity
If you receive suspicious communication or encounter individuals falsely claiming to represent Growix Global, please report it immediately to hire.support@growixglobal.com. Providing details such as screenshots, email headers, phone numbers, or message transcripts can help us act against fraudulent activities.

6. Disclaimer
Growix Global is not responsible for any losses, damages, or liabilities arising from fraudulent recruitment activities carried out by unauthorized persons. This notice serves as a precautionary guideline to protect job seekers and maintain the integrity of our official hiring procedures.

Job Applicant Privacy Policy — Growix Global

At Growix Global, we are committed to protecting the privacy and personal information of every individual who applies for employment with our organization. This Job Applicant Privacy Policy explains how we collect, use, store, and safeguard applicant data throughout the recruitment process. By submitting an application, candidates acknowledge and consent to the practices described in this Policy.

1. Information We Collect
During the recruitment process, Growix Global may collect a range of personal information provided directly by applicants. This may include contact details, resumes, educational and employment history, identification documents, skills and qualifications, reference information, and any other data voluntarily shared during interviews or assessments. We may also collect additional information needed for background checks or verification, but only with the applicant’s explicit consent.

2. Purpose of Collecting Information
The information collected from job applicants is used solely for recruitment-related activities. This includes reviewing applications, assessing qualifications, conducting interviews, verifying credentials, communicating with applicants, and making hiring decisions. The data may also be used for legal compliance, equal opportunity monitoring, and internal reporting to ensure fairness and accuracy in the recruitment process.

3. Data Sharing and Disclosure
Growix Global does not sell or share applicant information with unauthorized third parties. Data may only be shared with internal HR personnel, authorized hiring managers, or trusted service providers assisting with recruitment tasks such as assessments or background checks. Any third parties involved in these processes are bound by confidentiality and data protection obligations. Information may also be disclosed if required by law or regulatory authorities.

4. Data Security and Protection
We take data security seriously and implement strict measures to protect applicant information from unauthorized access, misuse, loss, or disclosure. This includes secure storage systems, access control procedures, encrypted communication (where applicable), and proper disposal methods for data no longer required. Only authorized staff members involved in the hiring process have access to applicant information, and they are required to follow confidentiality policies at all times.

5. Data Retention
Growix Global retains applicant information only for as long as necessary to complete the recruitment process or meet legal obligations. Once the data is no longer needed, it is securely deleted or anonymized. If applicants wish to be considered for future opportunities, we may retain their information for an extended period with their consent. Applicants may request the removal of their data at any time by contacting our HR team.

6. Applicant Rights
Applicants have the right to access, update, or correct their personal information stored by Growix Global. They may also request clarification regarding how their data is used or ask for its deletion, subject to any legal obligations the Company must fulfill. Requests can be submitted to our official recruitment email, and we will respond within a reasonable timeframe.

7. Protection Against Recruitment Fraud
Growix Global does not request payment, banking information, or sensitive identity details at early stages of recruitment. Official communication is conducted only through hire.support@growixglobal.com. Applicants are encouraged to verify the authenticity of any job-related message and report suspicious communication immediately.

8. Agreement to Policy
By applying for a position with Growix Global, applicants confirm that the information they provide is accurate and truthful, and they acknowledge that the Company may process their data in accordance with this Policy. Our commitment is to conduct transparent and responsible hiring practices that prioritize the privacy and security of every applicant.